You will get the lowest prices, quality name-brand bedding, Furniture, Strollers, Car Seats and baby furnishings guarantee for your Baby & Kids products. If you purchase an item at Baby Toytown and find the exact item at a lower price (including shipping and tax) by an authorized retailer in the United States within 14 days of placing your order, we will refund the difference to you. We not only guarantee to beat competitors' prices; if we lower our own price within 14 days of your purchase, we'll refund you the difference. So you can shop with confidence knowing you're getting the best deals on baby & kids furniture and bedding products. The item must be in stock and available at a U.S. authorized retailer. Shipping and handling charges and tax will be included in the competitor's price. Offer is not valid on items with a lower price due to manufacturers' rebates, promotional offers, clearance, closeouts or typographical errors in advertisements. We reserve the right to change or discontinue this low-price guarantee at any time.

Need to change or cancel your order? It's easy with Baby Toytown. Just contact us by email at customerservice@babytoytown.com or call 626-288-6220, from 9am to 4pm PST, within 24 hours of placing your order, and we'll update or cancel your order for free.

Baby Toytown's Easy Return Policy: Quality satisfaction is guaranteed for every purchase. You may return any portion of your order within 30 days of receipt of goods for a refund less shipping charges and a 20% restocking fee. FABRIC SOLD BY THE YARD, WALL PAPER BOARDER, CUSTOM BEDDING AND WHOLESALE PURCHASES ARE NOT RETURNABLE. Please email us for any additional return information and please include the following information with your returned goods and send to the address below:

Baby Toytown Inc.
8926 E. VALLEY BLVD. SUITE B.,
ROSEMEAD, CA 91770 (626) 288-6220

If this information is not included, refund can take longer to receive.

1. Customer Name
2. Product number and/or product name
3. Reason for return
4. Return for replacement, exchange, or refund

Please allow 10 - 15 business days from the time the item is received to process a refund.

If you receive items that are damaged or defective, we will gladly replace the broken parts, if possible, or ship a replacement to you for free. Just contact our Customer Service Department by email at returns@babytoytown.com or call customer service, 626-288-6220, from 9am to 4pm PST, and provide our customer service representatives with the order number, product name and SKU of the items you wish to replace. If you receive wrong items or are missing items, we will replace the items - at no cost to you. Just contact our Customer Service Department by email at returns@babytoytown.com or call 626-288-6220, from 9am to 4pm PST, and provide our customer service representatives with the order number, product name and SKU of the items you wish to replace.

Baby Toytown is committed to providing our customers with quality products at affordable prices. We guarantee that you will be satisfied with our wide selection of products. If you are not satisfied with your purchase, return the items within 30 days of delivery date and we will gladly replace the items or refund your money.

• Only items that are in their original packaging and in new condition with RMA # (Return of Merchandise Authorization Number) will be accepted for returns.
• You will be responsible for shipping costs for returned items, unless items are damaged or defective.
• Items returned after 30 days of delivery date will not be accepted except with written approval.
• Returns are subject to a 20% restocking fee.
• All returned items must have a Return of Merchandise Authorization Number (RMA#).
• Items that are dirty, washed or used will not be accepted for refunds.
• Fabric and Wallpaper Border are non-returnable.
• Shipping costs are non-refundable.

Safe Shopping Guarantee

Shopping at Baby Toytown with your credit card is completely safe and secure. We guarantee that every purchase you make will be protected using the latest encryption technology (Secure Socket Layer or SSL). In the unlikely event that unauthorized charges are made to your credit card, Baby Toytown will cover the liability to your card, up to $50 - the maximum amount your bank can hold you liable for unauthorized charges. You must notify your credit card provider in accordance with its reporting rules and procedures. If you have any questions about our Safe Shopping Guarantee, please contact our Customer Service Department by email at customerservice@babytoytown.com or call 626-288-6220, Monday . Saturday from 9am to 4pm PST. Our customer service representatives will be happy to assist you.

Refusal of Delivery: At Baby Toytown Inc., we are committed to keeping shipping costs down and ensuring you continue to receive the lowest prices on quality products. For this reason, we must charge additional shipping costs for orders refused on delivery. Shipping charges cover the cost of sending an order back to Baby Toytown and apply even if the order was shipped for free to the customer with our free shipping promotion. When we receive the order, we will refund the amount of the order, less the shipping costs, to the credit card. Refusal of delivery shipping charges will not apply to orders damaged in shipping. Baby Toytown charges additional shipping costs for orders returned to us or re-routed due to incorrect addresses provided by customers. Shipping charges cover the cost of sending an order back to Baby Toytown or getting the package re-routed to its intended address and apply even if the order was shipped for free to the customer with our free shipping promotion. When we receive the order, we will refund the amount of the order, less the shipping costs, to the credit card.

For your protection, please use UPS or Insured Parcel Post for return shipment.